Terms of service
Last Updated: September 10, 2026
Welcome to Shozanbag.
These Terms of Service govern your access to and use of shozanbag.shop, including our website, online store, products, checkout services, customer support, and related services.
Shozanbag is operated by Gaobeidian Xuezhan Bag Factory (高碑店市雪展箱包厂).
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service together with our other applicable policies, including our Shipping Policy, Return & Refund Policy, and Privacy Policy.
Please read these Terms carefully before using our website or placing an order.
1. Business Information
Brand: Shozanbag
Operated by:
Gaobeidian Xuezhan Bag Factory
(高碑店市雪展箱包厂)
Business Address:
No. 190, Longzhaozhuang Village, Dongsheng Street
Gaobeidian City, Baoding
Hebei Province, China
Customer Service Email:
service@shozanbag.shop
Shozanbag currently sells and ships eligible orders to customers within the United States.
2. Use of Our Website
You may use this website for lawful personal shopping and informational purposes.
You may not use the website:
- For fraudulent or unlawful activities
- To provide false payment, identity, billing, or shipping information
- To interfere with website security or functionality
- To introduce viruses, malware, or other harmful technology
- To attempt unauthorized access to systems, accounts, or data
- To collect information about other users without authorization
- To infringe intellectual property or other legal rights
- To violate applicable laws or regulations
We may restrict access where reasonably necessary to protect customers, our business, or the security of the website.
3. Product Information
We aim to provide clear and accurate product information.
Product pages may include information such as:
- Product name
- Images
- Material
- Dimensions
- Colors
- Available styles
- Product variations
- Price
- Included accessories or components where applicable
Please review the applicable product page carefully before placing an order.
Minor differences in color may occur because of photography, lighting, screen settings, device displays, materials, or production variations.
Product measurements may also have minor differences where measurements are taken manually.
We do not intentionally describe products as containing materials, features, or accessories that they do not contain.
If you have questions about a product, please contact service@shozanbag.shop before ordering.
4. Product Availability
All products are subject to availability.
Adding an item to your shopping cart does not guarantee that the product will remain available until checkout has been completed.
If a product becomes unavailable after an order is placed, we may contact you and provide an appropriate option, which may include:
- Canceling the unavailable item
- Canceling the affected order
- Issuing an applicable refund
We will not intentionally substitute a materially different product without informing the customer.
5. Prices
Product prices are displayed on the applicable product pages.
Prices may change before an order is placed.
Once an order has been accepted, we will not increase the agreed product price solely to charge a higher price for that same accepted order.
Applicable shipping charges and taxes, where required, will be displayed during checkout.
If an obvious pricing or technical error occurs, we may contact you before fulfillment to explain the issue and provide appropriate options.
6. Promotions and Discounts
Shozanbag may occasionally offer discounts, promotional codes, or other offers.
Promotions may:
- Have specific eligibility requirements
- Apply only during a stated promotional period
- Have expiration dates
- Be limited to certain products or orders
- Be subject to minimum purchase amounts
- Be unavailable for combination with other offers
Applicable promotional terms will be displayed with the relevant offer.
Promotional offers have no cash value unless otherwise required by law.
7. Payment
Available payment methods are displayed during checkout.
Payments are processed through Shopify and/or authorized third-party payment providers.
Shozanbag does not generally receive or store complete payment card numbers or card security codes.
Payment must be successfully authorized before an order can be fulfilled.
If payment cannot be authorized or verified, the order may not be completed.
8. Order Confirmation and Acceptance
After placing an order, you may receive an order confirmation email.
An order confirmation confirms that we received your order but does not necessarily guarantee final fulfillment.
An order may be reviewed or canceled for reasons including:
- Payment authorization failure
- Suspected fraud or unauthorized activity
- Incorrect or incomplete customer information
- Incorrect or incomplete shipping information
- Product unavailability
- Unsupported shipping destination
- Obvious pricing or technical errors
If Shozanbag cancels an order after payment has been collected, the applicable refund will be issued to the original payment method.
9. Shipping Area
Shozanbag currently ships to eligible addresses within the United States.
Shipping availability for a particular address is determined during checkout based on destination and available carrier service.
We do not currently offer international shipping outside the United States.
For full shipping information, please review our Shipping Policy.
10. Shipping Rates
Our current standard shipping rates are:
Orders under $70 USD:
$5 USD standard shipping
Orders of $70 USD or more:
Free standard shipping
The applicable shipping charge will be displayed during checkout.
The free-shipping threshold is based on the eligible merchandise subtotal after applicable discounts and before taxes.
11. Order Cutoff Time
Our daily order cutoff time is:
2:00 PM Eastern Time
Orders placed before the cutoff time on a business day may begin processing that business day.
Orders placed after the cutoff time normally begin processing on the next business day.
12. Order Processing and Delivery
Orders are normally processed within:
1–3 business days
Our standard processing days are Monday through Friday, excluding applicable holidays.
After an order has been processed and transferred to the shipping carrier, estimated standard transit time is:
3–7 business days
The estimated total delivery time is therefore approximately:
4–10 business days
Delivery times are estimates and are not guaranteed.
Actual delivery may occasionally be affected by carrier operations, severe weather, holidays, transportation interruptions, address issues, or other circumstances outside our reasonable control.
13. Third-Party Fulfillment and Delivery
Shozanbag works with third-party logistics, fulfillment, and delivery providers to support customer orders.
The fulfillment location, shipping carrier, and delivery route used for a particular order may vary depending on inventory availability, destination, and applicable shipping arrangements.
These service providers perform logistics-related functions only.
Shozanbag remains responsible for product sales, customer service, eligible order cancellations, returns, and refunds for purchases made through our online store.
14. Shipping Information Provided by Customers
Customers are responsible for entering complete and accurate shipping information during checkout.
Please verify:
- Recipient name
- Street address
- Apartment, unit, or suite information where applicable
- City
- State
- ZIP code
- Contact information
If you notice an address error after ordering, please contact service@shozanbag.shop as soon as possible.
We will make reasonable efforts to correct the information before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.
15. Order Tracking
When tracking information becomes available, we may send a shipping confirmation email to the email address provided during checkout.
Please allow up to 48 hours after tracking is issued for carrier systems to update.
For tracking assistance, contact:
16. Returns
Eligible products may be returned within 30 days from the date of delivery in accordance with our Return & Refund Policy.
To qualify for a return, products must generally be in new and unused condition, including being:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, damage, or other signs of use
- Returned with applicable original packaging, tags, straps, accessories, or other included components
Please contact customer service before mailing any product back.
Return instructions and the approved return address will be provided after your return request has been reviewed.
17. Return Shipping
For change-of-mind returns, personal preference, incorrect style selection, or other returns not caused by an error on our part, the customer is responsible for arranging and paying for return shipping.
For a verified damaged, defective, or incorrect product, Shozanbag will provide an appropriate resolution according to the circumstances and our Return & Refund Policy.
Please review our Return & Refund Policy for complete information before returning a product.
18. Restocking Fees
Shozanbag does not charge a restocking fee for eligible returns.
Customer-responsible return shipping costs and any non-refundable original shipping charges are separate from restocking fees.
19. Refunds
After an eligible returned product has been received and inspected, approved refunds will be issued to the original payment method.
Shozanbag normally processes approved refunds within:
7 business days after the returned product has been received and inspected.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
For complete refund conditions, please review our Return & Refund Policy.
20. Exchanges
Shozanbag does not currently offer direct exchanges.
If you would like a different color, style, size, or product, please return the eligible original item according to our Return & Refund Policy and place a new order separately.
A replacement provided as a resolution for a verified damaged, defective, or incorrect product is not considered a standard exchange.
21. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and within the applicable 30-day return period.
Contact:
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photographs of the product where applicable
- Photographs of packaging or shipping labels where relevant
We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.
22. Order Cancellations
If you need to cancel an order, please contact:
as soon as possible.
We will make reasonable efforts to process cancellation requests before fulfillment begins.
Once an order has been processed, packed, or transferred to the carrier, cancellation may no longer be possible.
If the order cannot be canceled, an eligible return may be requested after delivery according to our Return & Refund Policy.
23. Refused or Undeliverable Orders
If an order is returned because of:
- An incorrect or incomplete shipping address
- Refusal of delivery
- Failure to collect a package
- Repeated unsuccessful delivery attempts
the order will be reviewed after the returned package has been received.
Applicable original shipping costs or actual carrier return costs may be deducted from an eligible refund when the failed delivery resulted from inaccurate customer-provided information or refusal of delivery.
Such charges will not apply where the delivery issue resulted from an error by Shozanbag or the applicable logistics provider.
24. Customer Accounts
If customer account functionality is available on our website, customers are responsible for maintaining the confidentiality of their account credentials.
Please contact us if you believe your account has been accessed without authorization.
We may restrict account access where reasonably necessary to protect customers or website security.
25. Reviews and User-Submitted Content
If our website allows reviews, comments, photographs, or other user-submitted content, you are responsible for ensuring that the material you submit is lawful.
You may not submit content that:
- Is fraudulent or intentionally misleading
- Violates applicable law
- Infringes another person's rights
- Contains malicious software or harmful code
- Is abusive, threatening, or otherwise unlawful
We may remove content that violates these requirements where reasonably appropriate.
26. Intellectual Property
Unless otherwise stated, the original branding, text, graphics, logos, layout, and other website content are owned by or licensed to Shozanbag or its business operator.
You may use the website for personal shopping and informational purposes.
You may not reproduce, distribute, modify, sell, or commercially exploit protected website content without appropriate authorization.
27. Third-Party Services
Shozanbag may use third-party providers to support:
- E-commerce functionality
- Website hosting
- Payment processing
- Fulfillment
- Shipping and delivery
- Email communications
- Analytics
- Advertising
- Fraud prevention
- Information technology
- Customer support
Some third-party services may have their own terms and privacy policies.
For more information about personal information, please review our Privacy Policy.
28. Third-Party Links
Our website may contain links to websites or services operated independently by third parties.
Shozanbag does not control those third-party websites and is not responsible for their content, security, availability, or privacy practices.
We encourage you to review applicable third-party policies before using their services.
29. Privacy
Our collection and use of personal information are described in our Privacy Policy.
Personal information may be processed by Shozanbag and appropriate service providers as necessary to provide our website and services.
30. Website Accuracy and Availability
We make reasonable efforts to keep product, pricing, policy, and website information current and accurate.
However, occasional technical errors, typographical errors, service interruptions, or availability issues may occur.
If we identify a material error affecting an order before fulfillment, we may contact the customer and provide appropriate options.
We do not intentionally advertise one product or price and substitute another without informing the customer.
31. Disclaimer
We aim to provide accurate information and reasonable access to our website.
However, to the extent permitted by applicable law, we do not guarantee that every website feature will always operate without interruption or technical error.
Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded.
32. Limitation of Liability
To the extent permitted by applicable law, Shozanbag and Gaobeidian Xuezhan Bag Factory will not be responsible for indirect, incidental, special, or consequential losses resulting solely from circumstances outside our reasonable control.
Nothing in these Terms excludes liability where exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to remove mandatory consumer protections.
33. Indemnification
To the extent permitted by applicable law, you are responsible for claims or losses resulting from your unlawful use of the website, intentional violation of these Terms, or infringement of another party's rights.
This section does not limit consumer rights that cannot legally be waived.
34. Severability
If any part of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply where permitted by law.
35. Termination
We may restrict or suspend access to our website where reasonably necessary because of:
- Fraudulent activity
- Security risks
- Unlawful conduct
- Serious violations of these Terms
Any termination does not affect rights or obligations that arose before termination.
36. Governing Law
These Terms are governed by applicable laws relevant to the operation of Gaobeidian Xuezhan Bag Factory and Shozanbag, without limiting mandatory consumer protections that may apply based on a customer's location.
Nothing in these Terms is intended to waive rights that cannot lawfully be waived.
37. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Business operations
- Website functionality
- Products or services
- Service providers
- Legal requirements
The revised Terms will be posted on this page with an updated “Last Updated” date.
Where required by applicable law, material changes may also be communicated through other appropriate means.
38. Contact Us
If you have questions about these Terms of Service, an order, or our website, please contact:
Brand: Shozanbag
Customer Service Email:
service@shozanbag.shop
Operated by:
Gaobeidian Xuezhan Bag Factory
(高碑店市雪展箱包厂)
Business Address:
No. 190, Longzhaozhuang Village, Dongsheng Street
Gaobeidian City, Baoding
Hebei Province, China