Privacy policy

Last Updated: September 10, 2026

This Privacy Policy describes how Shozanbag collects, uses, discloses, and protects personal information when you visit shozanbag.shop, place an order, contact customer service, or otherwise interact with our website and services.

Shozanbag is operated by Gaobeidian Xuezhan Bag Factory (高碑店市雪展箱包厂).

In this Privacy Policy, “Shozanbag,” “we,” “us,” and “our” refer to the business operating this online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide

When you place an order, contact customer service, submit a form, or otherwise interact with our store, we may collect information such as:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Product selections and preferences
• Customer service communications
• Return and refund information
• Reviews or other information you voluntarily provide
• Marketing preferences

We ask customers to provide accurate and current information when placing an order or contacting us.

2. Payment Information

Payments are processed through Shopify and/or authorized third-party payment service providers available during checkout.

Shozanbag does not generally receive or store your complete payment card number or card security code.

We may receive limited transaction-related information, such as:

• Payment status
• Payment method type
• Billing information
• Transaction reference information
• Fraud-prevention or verification results

Payment providers process payment information according to their own privacy policies and legal obligations.

3. Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Approximate location derived from IP address
• Referring and exit pages
• Pages and products viewed
• Date and time of visits
• Shopping cart activity
• Checkout interactions
• Website feature interactions
• Cookie and similar technology identifiers

This information may be used to operate and secure the website, understand how customers interact with our store, and improve our services.

4. Information From Service Providers

We may receive information from service providers that assist us with operating our online store.

These providers may include services supporting:

• E-commerce functionality
• Payment processing
• Fraud prevention
• Order fulfillment
• Shipping and delivery
• Website hosting
• Analytics
• Advertising and marketing
• Email communications
• Customer support
• Information technology and security

The information received depends on the services being provided and your interaction with those services.

5. How We Use Personal Information

We may use personal information to:

• Process and confirm orders
• Process and verify payments
• Prepare and fulfill orders
• Arrange shipping and delivery
• Provide order confirmations and tracking updates
• Process cancellations, returns, and refunds
• Respond to product and order questions
• Provide customer support
• Verify customer, order, and delivery information
• Detect and prevent fraud or unauthorized transactions
• Maintain website security
• Improve website functionality and customer experience
• Analyze store activity and performance
• Remember shopping cart and website preferences
• Send service-related communications
• Send marketing communications where permitted
• Maintain business, accounting, and tax records
• Comply with applicable legal obligations
• Establish, exercise, or defend legal claims

We aim to collect and use only information reasonably necessary for these purposes.

6. Order Fulfillment and Delivery

Shozanbag serves customers in the United States and works with third-party logistics, fulfillment, and delivery providers to process and deliver customer orders.

To fulfill an order, we may provide these service providers with information such as:

• Recipient name
• Shipping address
• Telephone number where required for delivery
• Email address where required for delivery notifications
• Order information
• Package information
• Tracking information

These providers use this information as necessary to prepare, transport, track, and deliver customer orders.

Third-party logistics and delivery providers perform fulfillment-related services and are not the seller of Shozanbag products.

Shozanbag remains responsible for product sales and customer service for purchases made through our online store.

7. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

Shopify and Commerce Providers

Our online store is powered by Shopify.

Shopify and related service providers may process information necessary to provide website functionality, checkout, customer accounts, security, analytics, and other commerce services.

Payment Providers

Payment processors, banks, card networks, and fraud-prevention services may process billing and transaction information as necessary to authorize and complete payments.

Fulfillment and Delivery Providers

We may disclose order and shipping information to third-party fulfillment providers, warehouse operators, shipping carriers, and delivery partners when necessary to fulfill and deliver an order.

Business and Technology Providers

We may use third-party providers for functions such as:

• Website hosting
• Customer support
• Email delivery
• Analytics
• Advertising
• Information technology
• Cloud storage
• Security
• Fraud prevention
• Accounting
• Legal and compliance support

These providers may process personal information where reasonably necessary to provide their services.

8. Legal and Safety Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful government or regulatory requests
• Protect customers, Shozanbag, or other parties
• Investigate suspected fraud or security incidents
• Enforce our agreements and policies
• Establish, exercise, or defend legal claims

9. Business Transactions

Personal information may be transferred in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction where permitted by law.

Any such transfer will remain subject to applicable legal and privacy requirements.

10. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functions
• Maintain shopping cart functionality
• Remember preferences
• Support checkout and account features
• Improve website security
• Detect and prevent fraud
• Measure website traffic and performance
• Understand how visitors interact with the website
• Support advertising and marketing where enabled

Some cookies are necessary for the website to operate.

Other cookies may be optional depending on your location, applicable law, and the technologies enabled on our website.

Where available, you may manage cookie preferences through website privacy controls or your browser settings.

Disabling certain cookies may affect shopping cart, checkout, account, or other website functionality.

11. Advertising and Analytics

We may use analytics, advertising, and social media services to understand website activity, measure campaign performance, and promote Shozanbag products.

Depending on the technologies enabled on our website, these providers may receive or collect information such as:

• Cookie identifiers
• Device identifiers
• IP address
• Browser activity
• Product views
• Cart activity
• Purchase events

We do not sell personal information in the ordinary sense of directly exchanging customer information for money.

However, under certain privacy laws, some disclosures involving advertising cookies or similar technologies may be legally defined as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

Where required by applicable law, eligible users may exercise available opt-out rights through website privacy controls or by contacting us.

12. Marketing Communications

Where you have provided consent or where otherwise permitted by applicable law, we may send promotional communications regarding:

• New products
• Promotions
• Store updates
• Other Shozanbag marketing information

You may unsubscribe from marketing emails by using the unsubscribe link provided in the applicable message.

Opting out of marketing does not prevent us from sending necessary transactional or customer-service communications relating to:

• Orders
• Payments
• Shipping
• Delivery
• Returns
• Refunds
• Account security
• Customer support requests

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained where necessary to:

• Complete transactions
• Fulfill orders
• Provide customer service
• Process returns and refunds
• Maintain accounting and tax records
• Prevent fraud and abuse
• Resolve disputes
• Enforce agreements
• Meet applicable legal requirements

Retention periods may vary depending on the type of information, transaction, and applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it where appropriate.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should take reasonable steps to protect their account credentials and devices.

Please do not send complete payment card details or other unnecessary sensitive information to us by email.

15. International Data Processing

Shozanbag is operated by Gaobeidian Xuezhan Bag Factory in Hebei Province, China and serves customers in the United States.

Personal information may therefore be processed or accessed in:

• China
• The United States
• Other countries where our service providers operate

Privacy and data-protection laws may vary between jurisdictions.

Where required, we take reasonable steps intended to process personal information in accordance with this Privacy Policy and applicable law.

16. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request information about how personal information is collected, used, or disclosed
• Obtain a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information where applicable
• Limit certain uses of sensitive information where applicable
• Appeal certain privacy-request decisions where required
• Exercise applicable privacy rights without unlawful discrimination

The availability and scope of these rights depend on your location and applicable law.

17. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Depending on the law and whether it applies to Shozanbag and your request, these rights may include:

• Accessing personal information
• Correcting personal information
• Deleting eligible personal information
• Obtaining certain information in portable form
• Opting out of certain targeted advertising
• Opting out of certain selling or sharing of personal information

Nothing in this section is intended to provide rights beyond those required by applicable law.

18. How to Submit a Privacy Request

To submit a privacy-related request, contact us at:

Email: service@shozanbag.shop

Please use the subject line:

Privacy Request

Please provide sufficient information for us to understand your request.

We may need to verify your identity before fulfilling certain privacy requests. Verification may involve confirming information relating to your account, order, or previous interaction with Shozanbag.

We will respond within the timeframe required by applicable law.

19. Authorized Agents

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

We may request reasonable evidence showing that the person is authorized to act for you.

We may also ask you to verify your identity directly where permitted or required by law.

20. Children's Privacy

Our website and products are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact:

service@shozanbag.shop

We will review the matter and take appropriate action where required.

21. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

Shozanbag does not control the privacy or security practices of independent third parties.

Information provided directly to a third party is subject to that party's own privacy policy and terms.

We encourage you to review applicable third-party policies before providing personal information.

22. Browser and Privacy Preference Signals

Some browsers and devices provide privacy preference settings or opt-out signals.

Where required by applicable law and supported by our website technology, we may recognize applicable legally required privacy preference signals.

You may also use available website privacy controls and browser settings to manage cookies and certain advertising technologies.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations
• Website functionality
• Service providers
• Privacy practices
• Legal or regulatory requirements

When changes are made, the updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

Where required by law, material changes may also be communicated through other appropriate means.

24. Contact Information

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Brand: Shozanbag

Customer Service & Privacy Email:
service@shozanbag.shop

Operated by:
Gaobeidian Xuezhan Bag Factory
(高碑店市雪展箱包厂)

Business Address:
No. 190, Longzhaozhuang Village, Dongsheng Street
Gaobeidian City, Baoding
Hebei Province, China