Frequently Asked Questions
Welcome to the Shozanbag FAQ.
Here you can find information about our products, orders, shipping, returns, refunds, payments, and customer support.
If you cannot find the answer you need, please contact us at:
Email: service@shozanbag.shop
Phone: +86 155 9822 2685
Our customer service team normally responds within 1–2 business days, Monday through Friday, excluding applicable holidays.
About Shozanbag
What is Shozanbag?
Shozanbag is a women's handbag brand operated by:
Gaobeidian Xuezhan Bag Factory
Our business is located in Gaobeidian City, Hebei Province, China.
We offer women's handbags and related bag styles through our online store at shozanbag.shop.
What types of products does Shozanbag sell?
Shozanbag offers a range of women's bags, including:
- Shoulder bags
- Crossbody bags
- Tote bags
- Handbags
- Other related bag styles
Product materials, dimensions, colors, features, and available variations are listed on the applicable product page.
Where are Shozanbag products made?
Shozanbag is operated by Gaobeidian Xuezhan Bag Factory in Hebei Province, China.
Our business is involved in handbag production and product supply.
Depending on the specific product and production requirements, products may be produced through our own operations or with the support of appropriate production partners.
We review applicable product information before products are offered for sale through our online store.
Where is Shozanbag located?
Shozanbag is operated by:
Gaobeidian Xuezhan Bag Factory
(高碑店市雪展箱包厂)
Business Address:
No. 190, Longzhaozhuang Village, Dongsheng Street
Gaobeidian City, Baoding
Hebei Province, China
This is our business operator address.
It is not a customer return address.
Approved returns for U.S. orders are sent to our designated return facility located in the United States.
Orders
How do I place an order?
Select the product you would like to purchase, choose the available options, add the product to your cart, and proceed to checkout.
Before completing your order, please review your:
- Product selection
- Quantity
- Shipping address
- Contact information
- Shipping charges
- Final order total
Once your order has been successfully submitted, you should receive an order confirmation at the email address used during checkout.
Can I change my order after placing it?
If you need to change an order, please contact us as soon as possible:
We will make reasonable efforts to assist before fulfillment begins.
However, once an order has entered fulfillment, has been packed, or has been transferred to the shipping carrier, changes may no longer be possible.
Can I cancel my order?
Please contact us as soon as possible at:
We will make reasonable efforts to process cancellation requests before fulfillment begins.
Once an order has entered fulfillment, has been packed, or has been transferred to the carrier, cancellation may no longer be possible.
If your order can no longer be canceled, you may request an eligible return after delivery in accordance with our Return & Refund Policy.
What if I entered the wrong shipping address?
Please contact us as soon as possible:
Include your order number and the correct shipping information.
We will make reasonable efforts to update the address before fulfillment begins.
However, address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.
Payment
What currency do you use?
All product prices and shipping charges are displayed in:
U.S. Dollars (USD)
unless otherwise stated.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payments are processed through Shopify and/or authorized third-party payment service providers.
Shozanbag does not generally receive or store your complete payment card number or card security code.
Is my payment information secure?
Our website uses secure HTTPS technology to help protect information transmitted during checkout.
Payments are processed through Shopify and/or authorized payment providers using their applicable security systems and standards.
Shipping
Where do you ship?
Shozanbag currently ships to eligible addresses within the:
United States only
We do not currently offer international shipping outside the United States.
Where are orders shipped from?
Shozanbag works with independent third-party fulfillment partners located in the United States.
We have allocated selected inventory to these U.S.-based partners for storage, packing, and order fulfillment.
Orders placed by customers in the United States are fulfilled using available inventory held by these fulfillment partners in the United States.
The specific fulfillment facility and shipping carrier may vary depending on:
- Inventory availability
- Delivery destination
- Available carrier service
Our fulfillment partners provide storage, packing, shipping, and logistics services.
Shozanbag remains responsible for product sales, customer service, eligible cancellations, returns, and refunds.
Do you own the U.S. fulfillment facilities?
No.
Shozanbag works with independent third-party fulfillment partners located in the United States.
These partners provide fulfillment and logistics services for selected Shozanbag inventory.
They do not operate the Shozanbag online store and are not the seller of products purchased through shozanbag.shop.
How much does shipping cost?
Our standard shipping rates are:
| Order Subtotal | Standard Shipping |
|---|---|
| Under $70 USD | $5 USD |
| $70 USD or more | Free Shipping |
The applicable shipping charge will be displayed during checkout before you complete your order.
What is your order cutoff time?
Our daily order cutoff time is:
6:00 PM Eastern Time (ET)
Orders placed before the cutoff time on a business day may begin processing that business day.
Orders placed after the cutoff time will begin processing on the next business day.
How long does order processing take?
Orders are normally processed within:
1–3 business days
Our normal processing days are:
Monday through Friday
Weekends and applicable holidays are not counted as processing business days.
How long does shipping take?
After an order has been processed and transferred to the carrier, estimated standard transit time is:
3–7 business days
Therefore, our estimated total delivery time is approximately:
4–10 business days
This consists of:
1–3 business days processing
plus
3–7 business days transit
Delivery times are estimates and may occasionally be affected by carrier operations, weather, holidays, transportation disruptions, address issues, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has shipped and tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout.
Please allow up to 48 hours for tracking information to begin updating in the carrier's system.
If your tracking information has not updated after this period, contact:
Please include your order number.
Why did I receive more than one package?
Some orders may be divided into multiple shipments if products are fulfilled separately.
If this happens:
- You may receive multiple tracking numbers.
- Packages may arrive on different dates.
- You will not be charged an additional standard shipping fee solely because the order was split.
What should I do if my package is delayed?
If your package has exceeded the estimated delivery period or tracking has not updated for several business days, please contact:
Include your order number and tracking information.
We will review the available shipment information and assist with the appropriate next steps.
What if tracking says delivered but I cannot find my package?
Please first check:
- Your mailbox or parcel locker
- Porch or entrance
- Building reception or front desk
- Household members
- Neighbors who may have accepted the package
- Other possible carrier delivery locations
You may also contact the carrier using your tracking number.
If the package still cannot be located, contact:
and provide your order number and tracking information.
Returns & Refunds
What is your return policy?
Shozanbag accepts eligible returns within:
30 days from the date your order is delivered.
We accept eligible returns for both defective and non-defective products.
For standard non-defective returns, the product must generally be:
- New and unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, damage, or signs of use
- Returned with applicable original packaging, tags, straps, charms, accessories, and other included components
For complete details, please review our Return & Refund Policy.
How do I request a return?
Before sending any product back, please contact:
Please provide:
- Your order number
- Your full name
- The email address used when placing the order
- The product you wish to return
- The reason for the return
- Photographs if the item is damaged, defective, or incorrect
After your request has been reviewed, we will provide the applicable return instructions and approved return address.
Please do not send a product back before receiving return instructions.
Where do I send my return?
Approved returns for orders delivered in the United States are sent to our:
designated return facility located in the United States.
The exact U.S. return address will be provided after your return request has been reviewed.
Please contact:
before mailing any return.
Do not send returns to:
- Our China business address
- Any former Shozanbag address
- Any fulfillment facility not specifically provided to you
- Any unauthorized return address
Why isn't the exact return address shown on the website?
Shozanbag uses a managed return process, and the applicable U.S. return facility may vary depending on the product and return request.
For this reason, the exact return address is provided after the return request has been reviewed.
However, approved returns for U.S. orders are sent to a return facility located in the United States.
Customers are not required to send approved U.S. returns to our business address in China.
Who pays for return shipping?
For standard non-defective returns, including:
- Change of mind
- Personal preference
- Choosing the wrong style or color
- No longer wanting the product
the customer is responsible for arranging and paying for return shipping.
We recommend using a trackable shipping method.
Do you charge a restocking fee?
No.
Shozanbag does not charge a restocking fee for eligible returns.
There is:
- No fixed restocking fee
- No percentage-based restocking fee
Customer-responsible return shipping costs are separate from restocking fees.
Do you offer exchanges?
Shozanbag does not currently offer direct exchanges.
If you want a different color, style, or product, please:
- Return the eligible original product according to our Return & Refund Policy.
- Place a new order separately.
A replacement provided for a verified damaged, defective, or incorrect product is not considered a standard exchange.
What if I receive a damaged, defective, or incorrect product?
Please contact us within 30 days of delivery:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging
- A photograph of the shipping label where applicable
Please keep the product and original packaging while the issue is reviewed.
Depending on the circumstances, an appropriate resolution may include:
- A refund
- An authorized return
- A replacement for a verified damaged, defective, or incorrect product
Please do not return the product before receiving instructions from us.
How long does it take to receive a refund?
Once an eligible returned product has been received and approved, Shozanbag normally processes the refund within:
7 days
Refunds are issued to the original payment method used for the purchase.
After we issue the refund, your bank, credit card issuer, or payment provider may require additional time to make the funds available in your account.
Are original shipping charges refundable?
For change-of-mind or customer-preference returns, original shipping charges are generally non-refundable.
If an issue resulted from a verified error by Shozanbag, our fulfillment partner, or the applicable shipping provider, we will review the circumstances and provide an appropriate resolution.
Products
Will the product color look exactly the same as it does on my screen?
We make reasonable efforts to display product colors accurately.
However, actual colors may vary slightly because of:
- Screen settings
- Device displays
- Lighting
- Photography
- Normal production variations
Please review the product photographs, description, dimensions, and other information before placing your order.
Where can I find product dimensions and materials?
Available product dimensions, materials, colors, features, and variation information are listed on the applicable product page.
If you need additional product information before purchasing, contact:
Privacy & Customer Information
How is my personal information used?
We use personal information for purposes such as:
- Processing orders
- Processing payments
- Arranging fulfillment and delivery
- Providing tracking information
- Providing customer service
- Processing returns and refunds
- Preventing fraud
- Maintaining website security
- Complying with applicable legal requirements
For complete information, please review our Privacy Policy.
Do you sell customer contact information?
Shozanbag does not sell customer names, email addresses, telephone numbers, or mailing addresses in exchange for money.
Certain service providers may process information where necessary to provide functions such as payments, fulfillment, shipping, analytics, website operation, or advertising, as further described in our Privacy Policy.
Customer Service
How can I contact Shozanbag?
You can contact our customer service team through:
Email:
service@shozanbag.shop
Phone:
+86 155 9822 2685
Operated by:
Gaobeidian Xuezhan Bag Factory
Business Address:
No. 190, Longzhaozhuang Village, Dongsheng Street
Gaobeidian City, Baoding
Hebei Province, China
The business address above is not a customer return address.
Approved returns for U.S. orders are sent to our designated return facility located in the United States.
How quickly will customer service respond?
Our customer service team normally responds within:
1–2 business days
Our normal customer service days are:
Monday through Friday
excluding applicable holidays.
During holidays, promotional periods, or periods of unusually high inquiry volume, response times may occasionally be longer.