Refund policy

Last Updated: July 2026

At Shozanbag, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer returns and exchanges according to the policy below.

Return Period

Customers may request a return or exchange within 30 days of receiving their order.

To be eligible for a return or exchange, items must be unused, unworn, and in their original condition, including original packaging, tags, and accessories.

Items that have been used, damaged, altered, washed, or returned without original packaging may not be accepted.

Return Process

To request a return or exchange, please contact our customer service team with your order details:

Email:
service@shozanbag.shop

Phone:
+1 213-720-2518

Please provide:

Order number
Product name
Reason for return or exchange
Photos of the item (if applicable)

Our customer service team will review your request and provide return instructions.

Please do not send items back before receiving return instructions from our team.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

If the item received is damaged, defective, or incorrect, Shozanbag will provide assistance and arrange an appropriate solution.

Exchanges

We accept exchanges for eligible items within 30 days of delivery.

Exchange items must meet the same conditions as returned items, including being unused, unworn, and in original condition.

If you would like to exchange an item, please contact our customer service team with your order information.

Customers are responsible for return shipping costs unless the exchange is required due to an incorrect, damaged, or defective item.

Refunds

Once we receive and inspect the returned item, Shozanbag will process your refund within 7 business days.

Approved refunds will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include your order number and photos of the item so we can review the issue and provide an appropriate solution, such as a replacement, exchange, or refund.