Refund policy
Last Updated: September 10, 2026
Thank you for shopping with Shozanbag. We want our return and refund process to be clear and easy to understand. This policy explains the conditions, procedures, costs, and timelines that apply to eligible returns and refunds.
This policy applies to eligible purchases made through shozanbag.shop and delivered within our supported shipping area in the United States.
1. 30-Day Return Policy
Shozanbag accepts eligible returns within 30 days from the date your order is delivered.
We accept returns for both defective and non-defective products, provided that the applicable return conditions described in this policy are met.
To qualify for a return, the product must be in new and unused condition.
Returned products must generally be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, damage, or other signs of use
- Returned with original tags, packaging, accessories, straps, charms, or other included components where applicable
- Accompanied by valid proof of purchase
Products that have been used, worn, washed, altered, or damaged after delivery may not qualify for a return.
2. How to Request a Return
Before sending any product back, please contact Shozanbag customer service at:
Email: service@shozanbag.shop
Please provide:
- Your order number
- Your full name
- The email address used when placing the order
- The product you wish to return
- The reason for the return
- Clear photographs if the product is damaged, defective, or incorrect
After your request has been reviewed, we will provide the applicable return instructions and approved return address.
Please do not send products back without first receiving return instructions from us.
The approved return address may be different from our registered business address or other contact addresses.
3. Return Method
Eligible returns are accepted by mail.
Shozanbag does not currently offer:
- In-store returns
- Returns through third-party drop-off locations
Customers must follow the return instructions provided by our customer service team.
4. Return Shipping and Return Label
For standard returns, including change of mind, personal preference, incorrect size or style selection, or an item no longer being wanted, the customer is responsible for arranging and paying for return shipping.
The customer is also responsible for obtaining the applicable return shipping label when required.
We recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return has been completed.
Original shipping charges are generally non-refundable for returns that are not caused by an error on our part.
5. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label where relevant
Please keep the product and packaging until the issue has been reviewed.
After reviewing the information, Shozanbag will provide an appropriate resolution in accordance with the circumstances and applicable consumer rights.
A resolution may include a refund, replacement where appropriate, or an authorized return.
6. No Restocking Fee
Shozanbag does not charge a restocking fee for eligible returns.
We do not charge a fixed restocking fee or a percentage-based restocking fee.
Customer-responsible return shipping costs are separate from restocking fees.
7. Refunds
Once an eligible returned product has been received, we will inspect it to confirm that it meets the return conditions described in this policy.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Shozanbag normally processes approved refunds within:
7 business days after the returned product has been received and inspected.
After Shozanbag issues the refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.
The additional processing time required by your financial institution is outside Shozanbag's control.
8. Refund Amount
For an approved eligible return, the refund generally includes the purchase price paid for the returned product.
For customer-preference or change-of-mind returns:
- Original shipping charges are generally non-refundable
- The customer is responsible for return shipping costs
Any deductions will be made only where applicable and consistent with this policy and applicable law.
9. Exchanges
Shozanbag does not currently offer direct exchanges.
If you would like a different color, style, size, or product, please return the eligible original product according to this policy and place a new order separately.
A replacement provided as a resolution for a verified damaged, defective, or incorrect product is not considered a standard exchange.
10. Products That May Not Qualify for Return
A product may not qualify for return if it:
- Has been used or worn
- Has been washed
- Has been altered
- Has been damaged after delivery
- Shows stains, odors, or other signs of use
- Is missing important original components or accessories
- Is returned outside the applicable 30-day return period
Nothing in this section limits rights that cannot lawfully be excluded under applicable consumer protection laws.
11. Return Packages Lost in Transit
When a customer arranges a return shipment, we recommend using a trackable shipping method.
Shozanbag is not responsible for a customer-arranged return package that is lost before reaching the approved return location.
Please keep your return tracking information until your return and refund have been completed.
12. Refused or Undeliverable Orders
If an order is returned because of:
- An incorrect or incomplete shipping address
- Refusal of delivery
- Failure to collect the package
- Repeated unsuccessful delivery attempts
the order will be reviewed after the returned package has been received.
Applicable original shipping charges or actual carrier return costs may be deducted from an eligible refund where the delivery failure resulted from inaccurate customer-provided information or refusal of delivery.
Such deductions will not apply where the delivery problem resulted from an error by Shozanbag or the applicable logistics provider.
13. Order Cancellations
If you need to cancel an order, please contact:
as soon as possible after placing the order.
We will make reasonable efforts to process cancellation requests before fulfillment begins.
Once an order has been processed, packed, or transferred to the shipping carrier, cancellation may no longer be possible.
If an order can no longer be canceled, you may request an eligible return after delivery according to this policy.
14. Contact Us
If you have questions about a return, refund, damaged product, or existing order, please contact:
Brand: Shozanbag
Customer Service Email:
service@shozanbag.shop
Operated by:
Gaobeidian Xuezhan Bag Factory
(高碑店市雪展箱包厂)
Business Address:
No. 190, Longzhaozhuang Village, Dongsheng Street
Gaobeidian City, Baoding
Hebei Province, China
Please contact customer service and obtain approved return instructions before mailing any product back.