Shipping policy

Last Updated: September 10, 2026

Thank you for shopping with Shozanbag. This Shipping Policy explains our shipping area, shipping rates, order processing times, estimated delivery times, tracking, and procedures for shipping-related issues.

Shipping Area

Shozanbag currently ships to eligible addresses within the United States.

Shipping availability for a specific address is determined during checkout based on the destination and available carrier service.

We do not currently offer international shipping outside the United States.

Shipping Rates

We offer standard shipping based on the merchandise subtotal of your order.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

The free-shipping threshold is calculated using the eligible merchandise subtotal after applicable discounts and before taxes.

Order Cutoff Time

Our daily order cutoff time is:

2:00 PM Eastern Time

Orders placed before 2:00 PM Eastern Time on a business day may begin processing that business day.

Orders placed after the cutoff time will begin processing on the next business day.

Our normal processing days are Monday through Friday, excluding applicable holidays.

Order Processing Time

Orders are normally processed within:

1–3 business days

Processing time begins after payment has been successfully confirmed and refers to the period required to prepare an order before it is transferred to the applicable shipping carrier.

Business days are Monday through Friday and do not include weekends or applicable holidays.

Orders placed after the daily cutoff time, on weekends, or on holidays will begin processing on the next business day.

Estimated Transit Time

After an order has been processed and transferred to the carrier, estimated standard transit time is:

3–7 business days

Transit business days are generally calculated from Monday through Friday for the purpose of our standard delivery estimate.

The estimated total delivery time is therefore approximately:

1–3 business days processing + 3–7 business days transit

Estimated total delivery time: approximately 4–10 business days

Delivery times are estimates and are not guaranteed. Actual delivery may occasionally be affected by carrier operations, severe weather, holidays, transportation disruptions, address issues, or other circumstances outside our reasonable control.

Order Fulfillment

Shozanbag works with third-party logistics, fulfillment, and delivery providers to support customer orders.

The fulfillment location, shipping carrier, and delivery route used for an order may vary depending on inventory availability, destination, and applicable shipping arrangements.

Shozanbag remains responsible for product sales, customer service, order-related assistance, eligible cancellations, returns, and refunds for purchases made through our store.

Order Tracking

When tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.

Please allow up to 48 hours after receiving the shipping confirmation for tracking information to begin updating in the carrier's system.

If your tracking information has not updated after this period, please contact:

service@shozanbag.shop

Please include your order number and the email address used when placing the order.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please review the following before completing your purchase:

• Recipient's full name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State
• ZIP code
• Contact information

If you notice an error in your shipping information after placing an order, contact us at service@shozanbag.shop as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins. However, address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Split Shipments

An order may occasionally be divided into multiple shipments when products are fulfilled separately.

If this occurs:

• Separate tracking numbers may be provided.
• Packages may arrive on different dates.
• You will not be charged an additional standard shipping fee solely because an order is divided into multiple packages.

Shipping Delays

Delivery may occasionally be delayed because of circumstances such as:

• Severe weather
• Holiday shipping volume
• Transportation disruptions
• Carrier service interruptions
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control

If your shipment has exceeded the estimated delivery period or tracking has not updated for several business days, please contact service@shozanbag.shop so we can review the available shipment information.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or parcel locker
• Porch, entrance, or other possible delivery locations
• Building reception or management
• Household members or neighbors who may have accepted the package

You may also contact the applicable carrier using the tracking number provided.

If the package still cannot be located, contact us at service@shozanbag.shop with your order number and tracking information.

We will review the available delivery information and, where appropriate, work with the logistics provider or carrier to investigate the shipment.

Lost or Damaged Packages

If your package appears to have been lost in transit or arrives damaged, please contact:

service@shozanbag.shop

Please provide, where applicable:

• Your order number
• Your full name
• Tracking information
• A description of the issue
• Clear photographs of the package, shipping label, packaging, and damaged product

Please retain the product and packaging while the issue is being reviewed.

If a shipment is confirmed as lost in transit or a product is verified as damaged during delivery, Shozanbag will provide an appropriate resolution in accordance with our applicable policies.

Refused or Undeliverable Packages

If a package is returned because of an incorrect or incomplete shipping address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts, the order will be reviewed after the returned package has been received.

Applicable original shipping charges or actual carrier return costs may be deducted from an eligible refund when the failed delivery resulted from inaccurate customer-provided information or refusal of delivery.

These charges will not apply where the delivery issue resulted from an error by Shozanbag or the applicable logistics provider.

Order Cancellations

If you need to cancel an order, please contact us at:

service@shozanbag.shop

We will make reasonable efforts to process cancellation requests before fulfillment begins.

Once an order has been processed, packed, or transferred to the carrier, cancellation may no longer be possible.

If an order can no longer be canceled, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

Returns and Refunds

Eligible returns are handled according to our Return & Refund Policy.

Please contact customer service before sending any merchandise back.

The applicable return instructions and approved return address will be provided after your return request has been reviewed.

Do not send products to an address that has not been specifically provided or approved for your return.

Contact Us

If you have questions about shipping, tracking, delivery, returns, or an existing order, please contact us:

Brand: Shozanbag

Customer Service Email:
service@shozanbag.shop

Operated by:
Gaobeidian Xuezhan Bag Factory
(高碑店市雪展箱包厂)

Business Address:
No. 190, Longzhaozhuang Village, Dongsheng Street
Gaobeidian City, Baoding
Hebei Province, China