We're Here to Help
At Shozanbag, we value every customer and are committed to providing reliable support throughout your shopping experience.
Whether you have questions about our products, orders, shipping, returns, or any other concerns, our customer service team is here to assist you.
Please feel free to contact us, and we will do our best to provide a helpful response as soon as possible.
Get in Touch
Customer Service Email
service@shozanbag.shop
Phone
+1 (213) 720-2518
Customer Service Address
3 Germay Dr, Unit 4
Wilmington, DE 19804
United States
Company Information
Operated by: Gaobeidian Xuezhan Bag Factory
Fulfillment
Orders are fulfilled from our partner warehouse in Los Angeles, California (via 4PX).
Customer Support
Customer Support
Our team can assist you with:
- Product information and sizing questions
- Order status and updates
- Shipping inquiries
- Return and refund assistance
- General customer support
For order-related questions, please include your order number so we can assist you more efficiently.
Response Time
We usually respond to customer inquiries within 1-2 business days.
Our customer service hours are:
Monday – Friday
9:00 AM – 6:00 PM (EST)